Applies to WeldEye versions prior to 5.8.12. WeldEye 5.8.12 and newer does not have this problem.

Due to a change in the latest Java update 24 and newer, WeldEye does not support the Java 1.6.0 Update 24 or newer on client computers. The best solution is to use Java Update 23 on your computer.

If you have to use Java update 24 or newer, there is a workaround: Access WeldEye by IP address instead of domain name. For companies with local installations, please contact your IT department for IP address used for WeldEye. This however, will not work with Java update 29.

If you already have installed Java update 24 on your computer, there is a possibility to downgrade to Java update 23.  To downgrade you first need to remove Java update 24 from your computer. Then install Java Update 23 using the following link: http://java.sun.com/products/archive/j2se/6u23/index.html